Terms & Conditions, Contract and Privacy Policy
This Terms & Conditions Contract is between an employer/client, herein after to be called the ‘Client’ and Trust Box Nanny Agency. A Client is defined as a person(s) who approaches Trust Box Nanny Agency either via verbal or written instruction and requests Trust Box Nanny Agency to introduce the Client to a Nanny, Maternity Nurse, Mother’s Help (or any other childcare professional requested), herein after to be called the ‘Agent,’ for the purpose of employment.
If you do not choose to hire one of our nannies there will be no fee payable.
By registering with Trust Box Nanny Agency either verbally or through written instruction the Client accepts and wholly understands Trust Box Nanny Agency’s Terms & Conditions of Business. Any and all business undertaken by Trust Box Nanny Agency is transacted subject to the conditions herein set out, each of which shall be incorporated and implied by any agreement with Trust Box Nanny Agency.
Services
Trust Box Nanny Agency will introduce an Agent to carry out work for the Client of such nature as notified by the Client. Upon placing this request, the Client will specify its exact requirements by providing the full details of the work for which the Agent is needed to carry out.
The Client shall notify Trust Box Nanny Agency immediately should it choose to engage an Agent introduced or supplied by Trust Box Nanny Agency. As a result of such engagement, the Client agrees to pay a placement fee in accordance with Trust Box Nanny Agency’s Fee Structure.
The introduction of an Agent to a Client by Trust Box Nanny Agency, directly or indirectly, is confidential and such introductions are made individually. If the Client or a member of the Client’s staff or any acquaintance or associate of the Client, passes on an introduction to any other person or persons within six months of the Agent’s introduction to the Client by Trust Box Nanny Agency, resulting in the engagement of the Agent, the Client shall be liable for payment of the full fee in accordance with the Trust Box Nanny Agency’s Fee Structure for permanent placements.
Trust Box Nanny Agency is run by experienced nanny recruitment consultants each with substantial experience in successful nanny placements and endeavors to ensure, but cannot not guarantee, the suitability of any candidate introduced by Trust Box Nanny Agency to the Client. Suitability includes, but is not limited to, an Agent’s character, honesty, reliability or professional capacity. Trust Box Nanny Agency accepts no liability for any loss, damage, expense or compensation suffered or incurred of any nature by the Client, arising directly or indirectly from an act or omission by any Agent introduced to the Client by Trust Box Nanny Agency.
Our Full Refund Scheme
Trust Box Nanny Agency does not have a refund scheme, however, if an Agent engaged in permanent employment by the Client does not remain in the Client’s employment for at least three weeks or has their employment terminated by the Client within three weeks of commencement, Trust Box Nanny Agency will provide a replacement, if all the following process are met:-
The Client notifies Trust Box Nanny Agency within a week of the Agent’s notice of termination.
The Client paid Trust Box Nanny Agency’s placement fee in full within 14 days of the invoice date, or by the start date (whichever is the soonest)
The Client has not changed the Agent’s location of employment, the hours originally agreed by the Agent and Client or the original job description and has provided the Agent with an employment contract.
The Client did not terminate the Agent’s employment or the Candidate did not resign due to unreasonable demands placed upon the Agent by the Client or for reasons stated above in ‘3’.
The Client still intends to employ a Nanny.
The Client has allowed Trust Box Nanny Agency 4 weeks (commencing from the date the Client notified Trust Box Nanny Agency of the original Agent’s resignation or notice of termination) as sole Agency engaged by the Client to recruit a suitable replacement Agent to be engaged by the Client and the Client has not taken on another Nanny. However, the Agent must not be in the known of the decision to terminate until a replacement is found.
If the Client has not met the above conditions (1) to (6) Trust Box Nanny Agency, the Client is responsible for full payment of the initial placement’s invoice and no refund is due. Should the Client find the Agent unsuitable and still retains the Candidate under their employment, Trust Box Nanny Agency will offer no refund to the Client.
Fee Structure
The Client holds full responsibility for informing Trust Box Nanny Agency immediately upon enlisting the Agent’s services whether the Client intends to engage an Agent on a permanent or temporary basis. Unless specifically stated by the Client, a request for a permanent Agent will be assumed by Trust Box Nanny Agency, and the applicable fee will be charged to the Client.
- Should the Client choose to engage an Agent for permanent employment within Ghana or abroad, Trust Box Nanny Agency charges a standard fee equal to $100, if paid within 14 days of the invoice being issued. If payment has not been fully settled by 14 days of the invoice being issued then Trust Box Nanny Agency no longer has an agreement with the Client.
- Trust Box Nanny Agency will issue an invoice after the Client has accepted a Candidate – verbally or through written instruction – for employment. Fees for temporary placements are payable by the Client within 3 days of the invoice being issued.
Fees for permanent placements are payable by the Client within 14 days of the invoice being issued or advance of the booking commencing, whichever is soonest. No VAT is charged (subject to change)
Employment Contract & Client Responsibility
Should the Client wish to interview and/or employ an Agent outside of Ghana, the Client is responsible for paying all travel expenses incurred by the Agent for the return travel and the Client is also responsible for the following;
Trust Box Nanny Agency holds responsibility, per agreement, for the Client and Agent’s employment contract.
Additional to Trust Box Nanny Agency taking up references on the Agent, the Client agrees to also satisfy himself as to the suitability of any Agent and shall take up any references provided by the Agent and/or Trust Box Nanny Agency before engaging the Agent in employment. The Client shall be responsible for obtaining work and other permits for the Agent where necessary. It is the responsibility of the Client to inspect original employee documentation as it is not always possible for Trust Box Nanny Agency personnel to do so. Client holds full responsibility for the arrangement of any medical examinations and/or investigations into the medical history of the Candidate and qualifications as may be required by law. The Client shall ensure that any nanny the Client employs has public liability insurance and the Client shall also ensure the Client has employers’ liability insurance in force for any nannies the Client employs.
Trust Box Nanny Agency provides a complete service to parents – making the whole process as simple as possible. Additional to finding the ideal experienced nanny for you and your family, we can help you in the following if requested: nanny contracts, nanny pay, nanny tax, paediatric First Aid courses, nanny DBS checks, auto enrolment etc.
The contract above represents our exact Terms & Conditions of Business
